Privacy Policy

Privacy Policy

Introduction

Welcome to https://sedan-collision-repair.collision-talk.com (hereinafter referred to as “Sedan Collision Repair,” “we,” or “our”). We prioritize your privacy and are committed to safeguarding your personal data. This comprehensive Privacy Policy explains our practices regarding the collection, handling, and protection of your information when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party platforms, apps, or services accessed through links on our site. These entities have their own privacy policies, and we encourage you to review them before using such services.

Processing Activities

This Privacy Policy guides how we interact with users in the following scenarios:

  • As an authorized user: When you sign up and use our applications and services.
  • Visiting our websites: Any interaction with our linked websites, including page views and clicks.
  • Communication: Receiving newsletters, emails, phone calls, or text messages from us.

Personal Data Collection

We collect various categories of personal data, which include:

  1. Account Information: Details required to create and manage your user account, such as names, usernames, and passwords.
  2. Payment Information: Transaction details, payment card numbers, and billing addresses used for purchasing our products or services.
  3. Financial Information: Data related to your financial status, banking information, and transaction history (if provided).
  4. Purchase Information: Records of your orders, including items purchased, quantities, and order dates.
  5. Mobile Device Identifiers: Unique device IDs, IP addresses, and mobile phone numbers for user authentication and service improvements.
  6. Location Data: Geographic coordinates and location-based services data (if enabled by you) to provide personalized content.
  7. Feedback and Reviews: Comments, ratings, and reviews you submit about our products or services.
  8. Social Media Information: Data from social media platforms when you interact with us through such channels.
  9. Product Information: Details of products you view, search for, or purchase on our e-commerce platform.

We collect this data through various methods: user input forms, account creation processes, automated tracking technologies (like cookies and pixels), and third-party data providers who assist us in verifying and enhancing user information.

Cookies and Similar Technologies

We employ cookies and similar tracking technologies for the following purposes:

  • Strictly Necessary: These ensure basic functions of our website, such as allowing you to navigate through pages.
  • Preferences: Customizing your experience by remembering settings and preferences.
  • Analytics: Tracking aggregated user data to improve our services and understand user behavior.

Users can manage non-essential cookies through our Cookie Manager, providing control over their tracking preferences.

Data Retention and Deletion

We retain personal data for various periods, based on legal requirements and the purpose of its collection:

  • Financial and transaction data is usually kept for a minimum of 7 years due to tax regulations.
  • Account information may be stored indefinitely until the account is deactivated.
  • Other types of personal data are retained as necessary for our business operations or as required by law.

Once the purpose for data retention is fulfilled, we securely delete or anonymize the information to prevent re-identification.

Data Security

We implement robust security measures to protect your personal data:

  • Encryption: We use encryption protocols for secure data transmission and storage.
  • Secure Third-Party Processing: Engaging reputable third-party service providers who adhere to strict security standards.
  • Regular Audits: Conducting internal and external audits to identify and mitigate potential risks.

Children’s Privacy

Our services are not intended for individuals under 18 years old, and we do not knowingly collect personal data from children in this age group.

Your Rights (Depending on Your Location)

In accordance with privacy laws in various jurisdictions, you may have specific rights regarding your personal data:

  • Access: Request access to the personal data we hold about you.
  • Rectification: Ask for corrections if your data is inaccurate or incomplete.
  • Erasure (Right to be Forgotten): Demand the deletion of your data in certain circumstances.
  • Restriction: Limit our processing of your data while we verify or dispute discrepancies.
  • Portability: Receive a copy of your data in a structured, commonly used format.
  • Objection: Object to the processing of your data for specific purposes.
  • Non-Discrimination: Assert that correcting or removing data should not negatively impact your relationship with us.

To exercise these rights, please contact our Data Protection Officer using the contact details provided below. We will respond to your requests as quickly as possible and within applicable time frames.

Changes to Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any modifications will be effective immediately upon posting on our website. We encourage you to review this page periodically for the latest information.

Contact Information

For privacy-related inquiries, unsubscribe requests, or if you have questions about your data, please contact us:

  • Email: [email protected]
  • Mailing Address: Sedan Collision Repair, Data Privacy Team, [Address], [City, Province/State, ZIP/Postal Code]